Membership
| Q1: | How do I become a member? |
| A1: | When you make your first purchase at kyotsujigyo.com, you will be issued with a user ID and password. |
| Q2: | Will it cost to join the membership? |
| A2: | No. There is no membership fee. |
| Q3: | What kind of benefits can I get if I become a registered member? |
| A3: | Promotional news will be provided. |
| Q4: | I want to change my registered information. |
| A4: | Please click here and log in with your ID and password. |
| Q5: | I want to change my password. |
| A5: | Please click here and log in with your ID and password. |
| Q6: | I forgot my ID/Password. |
| A6: | Please click here to retrieve. |
| Q7: | I want to cancel my membership. |
| A7: | Please contact us using the online form. |
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Ordering
| Q1: | I've received an error message when I initially entered my credit card information. What should I do? |
| A1: | Please check the possible causes listed below: 1) VISA, MASTER, American Express and JCB cards are accepted. 2) Please make sure to input “Card number” and “Expiry date” fields correctly. 3) Maximum amount you can buy through our site is 500,000 yen. 4) Please refer to the credit card company and confirm there are no following restrictions on your credit card. ・restriction of using the card at (overseas) online shops ・credit limit is individually set for (overseas) online shopping. |
| Q2: | Can I change or cancel my order? |
| A2: | Please contact us using the online form. While we cannot guarantee that your order can be cancelled or changed, we will do our best to halt shipment. |
| Q3: | Can I return the product for a refund? |
| A3: | Please contact us using the online form. |
| Q4: | Is it safe to place an order and use my credit card on your site? |
| A4: | We use Secure Sockets Layer (SSL) technology to encrypt credit card numbers and all other private information. |
| Q5: |
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| A5: | Your registered email address might be invalid. Please check your account information. If your registered email address is correct, please contact us using the online form. |
| Q6: | I can not login. |
| A6: | Please contact us using the online form. |
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Shipment
| Q1: | Can you ship overseas? |
| A1: | Yes, we can ship overseas through EMS (Express Mail Service). We will use International Mail for shipping if it is sent to the area where EMS is not applicable. |
| Q2: | How long does it take from order to delivery? |
| A2: | The delivery time may vary depending on the country; however, it will be delivered by Express Mail Service (EMS) around a week after shipment. |
| Q3: | I have not received my order yet. |
| A3: | If you do not receive your order more than 10 days after you received shipping advice email, please contact us using the online form. You may also trace the location of your order from website by entering your EMS tracking number. |
| Q4: | I received product that I didn’t order. |
| A4: | Please contact us using the online form so that we can look into your order and shipment status. |
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